Terms & conditions
1. Who we are
MAYDE is a trading name of Silkworm Store Limited, a company registered in England and Wales (company number 14975462). Registered office: Arlington House, West Station Business Park, Spital Road, Maldon, Essex CM9 6FF. MAYDE is registered for VAT in the UK. In these terms, “MAYDE”, “we” and “us” mean Silkworm Store Limited trading as MAYDE.
You can contact us at orders@maydeforyou.com.
2. These terms
These terms apply to every order you place on maydeforyou.com. Please read them, together with our Delivery & returns page and our Privacy policy, before you order. Nothing in these terms affects your legal rights as a consumer.
3. Our products
We design and 3D-print replacement parts and other practical products. Each part is printed to order in our workshop in Great Dunmow, Essex. Because they are 3D-printed, parts can show fine layer lines and small differences in finish from the photos. Product images are illustrative renders.
Each product page lists the makes and models the part is designed to fit, and what to check before ordering. Please compare the part with your original or your device before you buy. If you’re not sure, email us a photo and the model number first and we’ll help.
Brand and model names are used only to describe what a part fits. MAYDE is not affiliated with, or endorsed by, those brands. Our parts are not original manufacturer parts.
4. Prices and payment
Prices are in pounds sterling and include VAT at the current rate. Delivery is charged at checkout and is shown before you pay. Payments are processed securely by Stripe; we never see or store your full card details.
If we’ve made an obvious pricing mistake, we’ll contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.
5. Your order
After you order you’ll receive an email confirming we’ve received it. Our contract with you starts when we confirm your order has been accepted, or when we dispatch it, whichever comes first. We may decline an order, for example if a part is no longer available or we suspect fraud. If we do, we’ll refund you in full.
6. Making and delivery
We aim to print and dispatch orders within 1–2 working days. We currently deliver to UK addresses only, by Royal Mail Tracked 24. Full details are on our Delivery & returns page. Delivery times are estimates, and we’re not responsible for delays outside our control, but if your order hasn’t arrived within a reasonable time please contact us and we’ll sort it out.
7. Changing your mind
For most orders you have 14 days from delivery to cancel and return the item. See our Delivery & returns page for how it works and the exceptions (such as parts made to your own specification).
8. Faulty or incorrect items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If a part arrives damaged, is faulty, or doesn’t fit a model it’s listed for, contact us. We’ll offer a replacement or a refund, and we’ll cover reasonable return postage.
9. Using our parts
Please fit parts carefully, following the device manufacturer’s guidance, and switch off and unplug electrical items first. Our parts are not designed for safety-critical uses (for example braking, steering, load-bearing, electrical insulation or gas and water pressure) unless the product page says so.
10. Our liability
We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We’re not responsible for losses that weren’t foreseeable, or for business losses. We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer.
11. Other important terms
We may update these terms from time to time; the version on this page when you order applies to that order. These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.
If you have a complaint, please email orders@maydeforyou.com and we’ll do our best to put it right.